Got Questions About möven CLOUD?
Möven Cloud is your complete cloud hosting solution that provides access to all your digital properties though an industry standard Client Area. This allows you to manage accounts, billing, and support. It also gives you access to the Plesk Hosting Panel for managing websites, CloudFlare for DNS and Firewall and domains, and server settings; and Enterprise Email services powered by MovenMail.
Getting Started
A: Visit the Moven Cloud portal link provided in your welcome email and log in with your registered email and password. The direct link is https://getmoven.com/secure. Alternatively you can click on the user icon on the top right of this web page.
A: On the login screen, click 'Forgot Password,' enter your email, and you’ll receive a reset link. Here is a direct link to that feature: https://getmoven.com/index.php?rp=/password/reset
A: In the Client Area, go to 'Billing > My Invoices,' choose the unpaid invoice, and select your preferred payment method. You can pay by credit card, Paypal, or e-transfer a payment to etransfer@getmoven.com.
A: Yes. In the Client Area, go to 'Account Details > Edit Account Information.'
Working with moven cloud
A: In the Client Area, go to 'Support > Open Ticket.' Choose the department, fill in the details, and submit, or you can email support@getmoven.com.
A: Under 'Services > My Services,' you’ll see all active and past hosting packages, domains, and add-ons.
Working With The Website ProCpanel - PLESK
A: Use the welcome link, or in the Client Area go to Services > My Services > Manage Service > Login to Plesk.
A: Websites & Domains > Add Domain. Enter your domain, choose hosting type, and proceed.
A: Use File Manager, or FTP/SFTP via credentials under Websites & Domains > FTP Access.
A: Yes. Mail > Create Email Address, set username, password, and mailbox size.
A: From Websites & Domains, use WordPress Toolkit or Applications for one-click installs.
A: Websites & Domains > SSL/TLS Certificates. Use Let’s Encrypt or upload your own certificate.
A: Tools & Settings > Backup Manager to schedule backups of sites and databases.
A: Domain-level: Statistics. Server-wide: Tools & Settings > Resource Usage.
Enterprise Email – MovenMail
A: Go to https://avanzamail.com and sign in with your full email (e.g., user@domain.com) and password.
A: MovenMail includes: - Email: send/receive, folders, rules, out-of-office, digital signing & encryption. - Chat: instant messaging with presence and notifications. - Calendars: events, sharing, invitations, recurring meetings. - Contacts: central address book, groups, sharing. - Tasks & Notes: organize work, assign tasks, color-coded notes.
Q: What services and protocols does MovenMail support? A: Supported services/protocols: - SMTP (25 STARTTLS / 465 SSL/TLS), SMTP Submission (auth) - POP3 & IMAP for mailbox access - NNTP for public folders - LDAP directory (read-only) - HTTP/HTTPS for webmail/admin/calendar publishing - XMPP for chat Admins can allow/deny specific protocols and set IP-based access policies.
A: Layers of protection: - TLS encryption (configurable minimum) - SPF/anti-spoofing checks - SpamAssassin + optional Bitdefender Anti-Spam - DNS blacklists/whitelists, greylisting - Bitdefender antivirus scanning - SMTP authentication and relay protection
A: Check: - MX record points to your MovenMail server (DNS can take up to 48h) - SMTP service running; port 25 open/forwarded - Server hostname set correctly and resolves - Mail logs for blocked/rejected connections
DNS FIREWALL & WEBSITE ACCELERATION - CLOUDFLARE
A: Yes. Use the Reputation tool to send review requests by SMS or email.
A: Yes. Reviews are collected on major platforms and displayed in your dashboard.
A: Yes, we can add an automated process to gauge if it is safe to request a google review from a client, ensuring you only get the highest quality reviews.
WORKING WITH A CMS - WordPress or Joomla
A: It’s a built-in extension inside MövenOS that helps you organize projects, assign and track tasks, log time, and generate reports—all in one place.
A: Task Boards – Visualize your projects with drag-and-drop task management. Requests – Collect and manage incoming task requests easily. Time Tracking – Log hours spent and analyze productivity. Reports & Analytics – Get insights into task completion, time usage, and workflow efficiency. Unlimited Usage – No limits on users, storage, or boards.
A: Yes. Tasks can be auto-created via workflows (e.g., when a form is submitted or a lead reaches a sales stage). You can also send automated notifications when task statuses change.
Yes. Save procedures or workflows as templates so you don’t have to rebuild repetitive processes.
A: Yes. The Task Manager includes dashboards for viewing time logs, completed tasks, and productivity reports.
A: Users can submit task requests, which you can track through the board with clear statuses and automated updates.
If task-related emails or alerts aren’t sending, check your notification templates and email system settings.
Build A Website - Moven Builder
A: Workflows let you automate actions like sending a welcome email, following up with a lead, or assigning tasks to your team.
A: Yes. Set up sequences that trigger based on actions (form fills, bookings, clicks, etc.).
A: Go to Campaigns → create a new campaign → select your audience (tags or smart list) → design your message → schedule or send immediately.
E-Mail Firewall - Moven Guard
A: Pipelines visually track where your leads are in your sales process (e.g., New Lead → Contacted → Booked → Closed).
A: Drag and drop the contact card into the correct stage.
A: Yes. Add or edit stages to match your exact sales process.
Adding Widgets to my website
A: Yes. You can create invoices, send payment links, and track transactions.
A: MövenOS integrates with Stripe and other gateways so clients can pay by credit/debit card.
A: Yes. You can set up products with recurring billing.
Websites & Funnels
A: Yes. MövenOS includes a drag-and-drop builder for websites, landing pages, and funnels.
A: No. Your pages are hosted inside MövenOS with SSL included.
A: Yes. You can map your custom domain (e.g., www.yourbusiness.com ).
Mobile App
A: Yes. Download the MövenOS mobile app (iOS/Android) to access conversations, calendars, and tasks on the go.
A: Yes. You can call directly through your MövenOS number.
General
A: On the login page, click Forgot Password and follow the instructions.
A: Use the in-app help chat, email support, or contact your business administrator.
A: Yes. You can add or remove widgets like leads, tasks, or pipeline view.
Payment FAQs
We accept multiple forms of payment, including credit card, bank transfer, and PayPal. We believe in transparency. All potential costs will be discussed upfront, and any additional charges would only occur with your prior approval.
A: In the Client Area, go to 'Billing > My Invoices,' choose the unpaid invoice, and select your preferred payment method.
Yes, we provide detailed invoices that break down the costs associated with each aspect of your project.
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