Got Questions About MovenOS?
Find answers to your most common queries about our services and processes. Discover more about our services, work process, and more in our comprehensive FAQs.
Getting Started
A: MövenOS is an all-in-one business operating system designed to help you manage leads, automate marketing, streamline communications, and grow your business—all in a single app.
A: Visit the MövenOS login page: https://app.getmoven.com and enter your email and password. If you don't remember your password you can reset it. Alternatively if you created your user account with your Gmail account, you can log in with that.
A: No technical skills are required. MövenOS is designed for everyday users—whether you’re managing appointments, sending campaigns, or chatting with customers.
Contacts & CRM
A: Go to the Contacts tab → click Add Contact → fill in details (name, phone, email, tags) → save.
A: Yes. Use the Import option in the Contacts section. Upload a CSV file with columns like Name, Email, Phone, and Tags.
A: You can filter contacts using tags, custom fields, or smart lists, allowing you to send targeted campaigns.
Conversations & Communication
A: All emails, texts, calls, and social messages appear under the Conversations tab—so you can manage communication in one inbox.
A: Yes. MövenOS allows you to use your business number for calls and texts.
A: Yes. You can respond directly from Conversations, and MövenOS automatically uses the correct channel (SMS, email, etc.).
Calendars & Appointments
A: Go to Calendars → choose Create Calendar → set availability, meeting length, and booking rules.
A: Yes. Share your booking link, and appointments will appear in your MövenOS calendar.
A: Yes. MövenOS integrates with external calendars to prevent double-booking.
Reputation & Reviews
A: Yes. Use the Reputation tool to send review requests by SMS or email.
A: Yes. Reviews are collected on major platforms and displayed in your dashboard.
A: Yes, we can add an automated process to gauge if it is safe to request a google review from a client, ensuring you only get the highest quality reviews.
Tasks & Projects
A: It’s a built-in extension inside MövenOS that helps you organize projects, assign and track tasks, log time, and generate reports—all in one place.
A: Task Boards – Visualize your projects with drag-and-drop task management. Requests – Collect and manage incoming task requests easily. Time Tracking – Log hours spent and analyze productivity. Reports & Analytics – Get insights into task completion, time usage, and workflow efficiency. Unlimited Usage – No limits on users, storage, or boards.
A: Yes. Tasks can be auto-created via workflows (e.g., when a form is submitted or a lead reaches a sales stage). You can also send automated notifications when task statuses change.
Yes. Save procedures or workflows as templates so you don’t have to rebuild repetitive processes.
A: Yes. The Task Manager includes dashboards for viewing time logs, completed tasks, and productivity reports.
A: Users can submit task requests, which you can track through the board with clear statuses and automated updates.
If task-related emails or alerts aren’t sending, check your notification templates and email system settings.
Automation & Campaigns
A: Workflows let you automate actions like sending a welcome email, following up with a lead, or assigning tasks to your team.
A: Yes. Set up sequences that trigger based on actions (form fills, bookings, clicks, etc.).
A: Go to Campaigns → create a new campaign → select your audience (tags or smart list) → design your message → schedule or send immediately.
Pipelines & Sales
A: Pipelines visually track where your leads are in your sales process (e.g., New Lead → Contacted → Booked → Closed).
A: Drag and drop the contact card into the correct stage.
A: Yes. Add or edit stages to match your exact sales process.
Payments & Invoicing
A: Yes. You can create invoices, send payment links, and track transactions.
A: MövenOS integrates with Stripe and other gateways so clients can pay by credit/debit card.
A: Yes. You can set up products with recurring billing.
Websites & Funnels
A: Yes. MövenOS includes a drag-and-drop builder for websites, landing pages, and funnels.
A: No. Your pages are hosted inside MövenOS with SSL included.
A: Yes. You can map your custom domain (e.g., www.yourbusiness.com ).
Mobile App
A: Yes. Download the MövenOS mobile app (iOS/Android) to access conversations, calendars, and tasks on the go.
A: Yes. You can call directly through your MövenOS number.
General
A: On the login page, click Forgot Password and follow the instructions.
A: Use the in-app help chat, email support, or contact your business administrator.
A: Yes. You can add or remove widgets like leads, tasks, or pipeline view.
Payment FAQs
We accept multiple forms of payment, including credit card, bank transfer, and PayPal. We believe in transparency. All potential costs will be discussed upfront, and any additional charges would only occur with your prior approval.
Yes, we provide detailed invoices that break down the costs associated with each aspect of your project.
- Testimonials
Our success, echoed by our clients
Our clients share their experiences of transformation and growth. Unfiltered feedback and the true testament to our service quality.
