- Health & Wellness : Success Story
LUXX Aesthetics
Case Study: A Leap into Digital Innovation For A Med Spa
Luxx Aesthetics & Health
Barrie & Bobcaygeon, Ontario, Canada
Health and Wellness
Phone Automation Google Review Automation e-Marketing Automation Social Media Scheduling
2024
The Problem : Communications Support
LUXX operates two Med Spa locations, one in Bobcaygeon and the other in Barrie Ontario Canada. The owners were using their personal cellphones and phone numbers to communicate with clients and prospects via voice, text and voicemail leaving that communication window always open - 24/7. They also needed to be on top of website chats and social media channels DM's on top of running their practice, and then this happened - their company grew. Take a look at some of the initial challenges below:
Personal phone numbers were being made available to the public without a clear boundary from personal and business.
Calls were getting missed, as well as text messages since clients from one location were calling the other.
In addition to the phone tag, the owners had to check many different apps to be able to respond to inquiries.
Complete website was lost as a result of an update during the regular working hours of the business.
The Challenge : Streamline communicatons and increase customer engagement.
The business relies on a single website for two locations, and the owners used their personal cell phones as the primary contact method. Additionally, website messages were managed by their website builder, social media messages and DM's were managed on their respective apps, which made it difficult to follow up with, as well as email notifications were sent to their personal e-mail addresses. This setup exposed their personal cell phones when phone calls or text messages were sent out, enabling callers to reach these numbers outside of regular business hours and further confusing locations as well as follow-ups.
- Personal cellular phones for voice, text and voicemail
- Website messages not being followed up on
- Multiple app to reach customers via different channels
- Google review requests not automated
- Website not frequently optimized or updated
The Results >
LUXX now Moves Forward enjoying an online presence and image of a large corporation. Starting from a beautiful vanity phone number 1-855-705-LUXX, to a single place to connect with clients and prospects with ease. Additionally having tech support an e-mail away, with rapid response times, allows the owners to focus on running their business efficiently, instead of adding yet another layer of activities they have to figure out and face.
LUXX’s new platform was a resounding success, drawing acclaim from users and team members alike. Within just the first month of launch, the platform saw a staggering user registration increase, a testament to its intuitive design and robust functionality.
Specifically, user engagement rose by 40%, and the average session duration increased by 20%. This indicated that users found the platform not only easy to navigate but also highly useful – they were spending more time using the available services and tools.
Furthermore, user feedback was overwhelmingly positive as shown on their online reviews. Many praised the platform’s simplicity and ease of use, and several highlighted its performance, noting that communicating and booking could be executed smoothly without any delays or glitches.
Through our partnership with LUXX, we demonstrated the power of digital solutions to transform businesses in the health and wellness landscapes. Today, as LUXX continues to innovate and drive their clients to feeling their best self, we remain their trusted technology partner, supporting them in their mission to simplify medhealth for everyone.
Delved deep into understanding of how LUXX's clients like co communicate and set up an AWESOME toll free number to services both locations 1-855-705-LUXX and solving the phone tag issue.
Not only do they now enjoy a single phone system for both locations, but a system that allows clients to obtain information and request booking links to be sent to them, all on autopilot! improving user experience, boosting conversion rates, and reducing customer churn.
Tying it all together is movenOS - a single app where the business can connect to clients and prospects from a single location: Phone, Text, Voicemail, Facebook, Instagram, TikTok and even their website.
Improved LUXX's search engine visibility through targeted SEO strategies, driving more organic traffic to their website.
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